Ruling
Found for the Player - BetMclean have offered no useful response to our repeated efforts to discuss this issue with them. As such there's nothing we can do to help.
Gambull is part of ProgressPlay they have many casino and several sports websites with UK license. Limits are quite good,when they are limiting more then it's per website and not for all of their websites as most other groups of betting websites. BetMcLean Sportsbook Review BetMcLean is an Irish bookmaker that caters for the worldwide market, and is carving out a name for itself by offering competitive odds in its sports betting services, covering Horse Racing and also offering online casino services to those in eligible countries. Read 2 more reviews about SoClean Only the latest review will count in the company's TrustScore James Simmons 1 review. This is a wonderful product This is a wonderful product. I have been using it for over a year and am very pleased with the results. BetMclean – Refund declined Ruling. Found for the Casino - BetMclean no longer operate under the same license as BoyleSports and as such a self-exclusion at one does not transfer to the other. Player's Complaint. I am self excluded from boylesports who was under the same licence as betmclean I shouldn't of been able to open a account with betmclean due to gambling rules I have submitted a.
Player's Complaint
I am a fully verified at betmclean but I've had problems with a withdrawal. Betmclean asked me to provide a screenshot of one of my bank cards and although I've fully verified myself with my first registered debit card eg.shown a screenshot of it I was asked to provide a screenshot of my a separate debit card (which I found was a lil odd as I've already been verified and had withdrawals completed with no problem through my previous card I made my first deposit with) never the less I agreed and when I went to get the card I couldn't find it I drastically looked everywhere at home but couldn't find it. I explained the situation to betmclean who told me the security team would get in touch with me. I notified them about the situation and they are now requesting a bank statement showing the transaction (deposits) made by my debit card ending 3204. I contacted my bank they said they will only issue me a mini statement if I have my card with me if I come to the bank! I of course don't have it as its lost and I'm waiting for a replacement. The whole situation really has stressed me out. I do not need the hassle and I need access to them funds asap. betmclean really should have realised that verifying myself with my documents and 1st registered card screenshot at the beginning of opening my account should be sufficient and having to provide a screenshot for each card is not exactly appropriate. I've not had this issue with any other casino. Me not having internet banking with my bank isn't exactly helping and having to wait for a new card to come in post just to get a mini statement to email betmclean is not acceptable. I should have had the withdrawal go through smoothly eg via bank transfer but betmclean did not allow this request as they first want to see my recent transactions before doing anything. I even have £600 or something along the lines of that sitting in the account balance separate to the £2300 withdrawal and they wont even allow me to have that without a bank statement bearing in mind I haven't even requested a withdrawal to the card ending 3204 I even asked for a withdrawal by bank transfer but again I have to show a statement. I'm not happy with the big delay
31 Responses
Hi Hasan007 - welcome to ThePOGG.com!
Unfortunately there's not going to be anything we can do to help you with this issue.
All well licensed operators are required to verify not only the identity of an account holder but that they are indeed that they actually have control of the payment methods they've used. For a player to have deposited via a card that they cannot then produce images of when it comes to verification immediately puts you in the 'high risk' of identity theft and fraud bracket. I'm afraid to say that the only resolution to this situation is to get your replacement card and provide the statement requested. Fortunately most card providers will send out a replacement card within 5 business days, so this shouldn't take long.
Sorry we can't be of more help,
ThePOGG
I now have proof of the card transaction from my bank statement which proves im the owner of the lost card.and it shows the amounts debited from my bank
I have the bank statement showing the transactions so can 100% prove ownership of the bank account and debit card that was used.betmclean emailed me yesterday saying they have closed my betmclean account and the £390 will be refunded back on to the card.can they do this and if i show proof can i still get my winnings???
Please reply asap as even after ive shown evidence of ownership with my bank statement they stil are refusing to even give the winnings or the balance in my betmclean account.which is around £600
Hi Hasan007,
Please forward all documentation you've submitted to BetMclean to [email protected] and we'll see if we can establish what the issue is.
Thanks,
ThePOGG
Do you need my username for the betmclean account that they closed
Hi Hasan007,
Having reviewed what you sent through to Bet McLean I'm not surprised that you've experienced problems. Bet Mclean requested that you send them a bank statement (i.e. printed) showing the transaction. Instead you've sent them a screen capture of your online banking (very few operators will accept this type of screen capture), it doesn't show any of your account details (name, address etc) so could belong to anyone and has an odd red colour to the whole image.
To comply with the request you need to provide Bet Mclean with what they actually asked for. That means getting your lost card reissued, going into your local branch and using the card to get a print out of your statement for the relevant period showing the transaction and taking a photo or scan of that document to submit. In fact, you shouldn't need the card to be reissued to do this - the bank should accept government issued photo ID to allow you to access the details of your account.
Once you've done that let me know and I'll speak to the operator.
ThePOGG
Thank you for your reply betmclean actually mentioned a online banking statement if i had one thats why i showed them that.i have received my replacement card today and their security dept keeps telling me that they have nothing further to discuss and that my account is closed.i know my rights and i have a fee!ing that betmclean seen it as easier to return my small deposit so thwy dont nees to pay out the large amount of winning i withdrew and saying my account is closed really has stressed me out as i keep getting the same reply from them and that is the account is closed and they wont go into further discussion with me.its ridiculous i want to go the police if they can help me but im not sure if they would look in to the casinos wrongdoing! Shall i forward a copy of my new card letter stating that it is a replacement card because betmclean convieniently are ignoring me now that i have solid proof of ownership of the lost bank card.
Hi Hasan007,
Even if BetMclean have requested an online bank statement what you sent over would not meet this requirement as if fails to show any details proving ownership and looks very suspect due to the distorted nature of the image.
Get the statement from the bank that they've asked for and submit it. If they still refuse to discuss the issue after that let me know and I'll contact them.
ThePOGG
I have emailed them but they have ignored me yet again its like they dont want to pay my winnings and leave the account closed.can you ask them why they are ignoring my emails providing proof
Betmclean Review Car And Driver
I have sent them and also proof of my new debit card alomg with the letter
Can you contact them i can give you their contact number if you like,and i have everything they requested i just didnt know it needed to have my address on the online banking statement as they only mentioned a copy of my online banking statement so i assumes it was just to see the transactions in question.i even have recently received my replacement card (the last 4 digits have been changed) other then that the card number is idententical and i dont know why betmclean want to still ignore me can they do this and is their a timeframe to get all the dispute sorted are they just biding their time on purpose i wonder?
Thanks anyway for your ongoing assistance
Betmclean Review Websites
Hi Hasan007,
We won't intervene until such time as you've provided everything they've asked for. You need to get the new card, go to your local brand, get the relevant statements printed and submit them to the operator.
When you email the requested statement to Bet Mclean CC in [email protected] so we can confirm when the operator has received this document.
Thanks,
ThePOGG
I have got a printed bank statement from my local bank who issued it to me and i have sent this by email to betmclean and i have also CC in yourselves
Hi Hasan007,
We have contacted the operator who have given an initial response that they will not discuss complaints with us. We're currently trying to establish a dialogue and if we're successful I will let you know.
Thanks,
ThePOGG
Thanks for your reply,and 'establish a dialogue?' what do you mean by that?
Hi Hasan007,
It means I'm working on convincing them they should talk to us.
Thanks,
ThePOGG
I will leave it to an adjudicator because betmclean are not responsive to me either. Thanks for trying
Hi Hasan007,
Unfortunately we've had no success getting any further response from BetMclean.
All I can suggest you do at this stage is contact their UKGC appointed ADR IBAS.
Sorry we could not be of more help,
ThePOGG
Yeah ive already done that a while back it just takes a while to get a decision.do you think betmclean can legetimately keep the confiscated funds.it seems very unfair of them seeing as though i have all the proof they need to release payment
Hi Hasan007,
Without having seen the evidence they've gathered to support non-payment I could not comment on the legitimacy of the decision not to pay. As stated previously I do have concerns about some of the documents you submitted previously and would have to review their team's findings before I could comment further.
Sorry,
ThePOGG
Hi Hasan007,
No they have offered no further response to us. My comments are based on the documentation that YOU shared with us.
ThePOGG
Okay il wait for ibas to complete the case. Thanks anyway
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Visiting Betmclean
With an interesting combo of white, red and black design, their logo is made up of bet in white comic sans font, while the Mclean is red helvetica. The site does resemble a busy pub with too many distractions flickering and fighting for your attention. Their almost challenging statement of ‘Do you want to bet?’ is hard to ignore. The Betmclean website is accented by pictures of the various games that are available on their online casino. All of this is set in a fairly sport orientated design, with all buttons topped by images of footballs. The relevant tabs like sports, casino, virtual games are all placed on a traditional linear layout, where players need not scroll to allocate what they want to view. In the left-hand corner, you’ll find the promotions header which stands out due to it’s bright red and black fade background and with its two towers/castle logo. Online chat is also easily identifiable on betmclean.com as it sits right next to sign in and open account.
As you scroll down, players are treated to a list of featured games as well as upcoming events. Another impressive point to note is that right next to upcoming events, you see their efforts in emphasizing responsible gambling. Here, they have an equally attractive slogan – Great tip, know when to stop which list 3 must-know things for players who might fall victim to addictive gambling. This was an aspect of this Betmclean review that left us feeling rather impressed. If you are curious or thorough, like we are and click on the casino tab, you will find that it houses both the home and tournament sub-tabs. However, on your right-hand side of the screen, they have top and last winners. Players are also treated to a variety of games include the current jackpot game.
To sign up for an account all you need to do is click on the grey button labelled ‘open account’ this can be found on the top right of the Betmclean website. Once you have successfully opened an account, you can head over to the Betmclean login section. The Betmclean login button is located right next to the open account button on the homepage. Be sure to keep an eye on the games they have to offer as the experts at this online casino pride themselves in offering the latest games to all of their customers. Our Betmclean review has also shown that casino games can be found further down on the main page. Here you can find a range of banners that display the most popular games that are available on this online. Not all Betmclean reviews are written the same and we are pleased by what we’ve seen as we aim to be impartial.
Betmclean Bonuses
Gambling enthusiasts who frequent the Betmclean casino are often disappointed by the marked lack of bonuses that are available on the website. Luckily for them, this has not resulted in a dip in popularity as would be common on most other online casinos. They do seem to cater to both their sportsbook and casino players by offering different promotions. Current Betmclean bonus promotions include:
- Betmclean welcome bonus of 100% up to £1000
- Bet £10 get £30 free bet on sports
The welcome bonus comes with a 75x wagering requirement and is valid for 7 days, while the sports bonus is to be claimed on the 1st deposit. Ther’s no Betmclean no deposit bonus available at the moment. Other current promotions on the site include JokerPoker Tournament which is set out to Christmas eve.
The thing worth noting is that Mclean casino’s bonuses are current which is to be expected in the sports betting marketing. While most casinos can keep the same promotion, due to the virtual nature, they have to make sure theirs are relevant to all future games that players can place a bet on. Like most other sites, it appears that their promotions are geared toward new players, with not much focus on loyal customers.
To take advantage of any Betmclean promotion all you need to do is register for a new account on their online casino. However, it is important to note that you need to deposit to be able to gain access to this specific bonus. Once you have made your first deposit, Betmclean casino credits your account with the amount of money that you have deposited in your account plus the same amount in casino credit. This bonus can be used on any game that is available on the Betmclean casino.
Although there are no additional casino bonuses available from Betmclean at the moment, they do offer a range of special promotions for the sports betting section on their website. However, these may not be every gambling enthusiasts idea of fun. If you would like to boost your bankroll on Betmclean it might just be a good idea to keep an eye on the promotions tab on their website. This can be found on the far right of the banner on the homepage. Betmclean is careful about updating this page regularly. Depending on your luck, you could be able to scoop up a variety of bonuses like Betmclean no deposit promotions as well as Betmclean free spins. Like their welcome bonus, Betmclean generally deposits these kinds of promotions directly into the player’s casino account.
Betmclean Mobile
Betmclean casino understands that players who visit their casinos lead busy lives which may limit the time they have to sit down and play. Fortunately, Betmclean has developed an outstanding mobile casino platform that makes it easy for everyone to gain access to their games regardless of the device they are using to play casino games. So whether you are using your phone, tablet or desktop computer you can rest assured that you can access the best games from Betmclean.
If you are keen on playing Betmclean mobile games the steps are simple. All you need to do is head to the Betmclean casino website on the browser of your mobile phone. Here you can take part in games from the comfort of your browser without needing to clutter up your phone with apps. However, if space is of no concern, you definitely won’t regret downloading the Betmclean app. This app has been designed to provide the player with the best experience with games that are specially designed for a smaller screen.
Those of you who are ready to get started on Betmclean games on your mobile device may be pleased to learn that these games are suited for iOS and Android devices. This means that you can play on your phone, tablet, iPhone or iPad. However, it is important to realise that these games are going to make an impact on your data if you are not playing using WiFi.
Betmclean Games and Software
When you visit the Betmclean casino you can expect to find an incredible variety of games brought to you by the best software developers in the world. Due to the sheer volume of developers who work alongside the Betmclean casino all of their games are integrated with the latest technology. These games are also updated regularly to ensure that they remain an exciting possibility for players.
Finding the games you would like to play on Betmclean is quick and easy. All you need to do is go to the casino or live casino pages and select the category you like before choosing the game you want to play. You could also filter the games according to the particular software developer that appeals to you. Software developers who work with Betmclean UK include Mrsslotty, Microgaming, World Match, Playson, Genii, Zeus Play, Spinomenal, Gameart, iSoftBet, Golden Race or Wazdan.
Popular Betmclean slot games on this online casino include Tiki Mania, Rising Royals, Stacks of Pearls, Volatile Slots and Jungle Jim and the Lost Sphinx. However, slots may not be your particular cup of tea. In this case, try out table games like Blackjack, Roulette 3D, Blackjack Atlantic City or European Roulette. Alternatively, you could experience the fun of video poker games like Double Double Poker, Joker Poker or Vegas Poker.
You could even try out an exciting live casino that provides players with a glimpse into a whole new gaming world. Live games include Blackjack, Baccarat, Keno, Roulette and Bet on Poker. With all of these options, you are sure to find a gaming option piques your curiosity.
Deposits and Withdrawals
One of the most important aspects for players is the withdrawal and deposit methods. Betmclean does state that players cannot deposit or withdraw any monies unless they have been verified and cleared by the compliance team. The currency you use either Euro or Sterling is the same one that you will be able to make your withdrawals in. The same applies to the deposit method.
To deposit this online casino, simply login to your account and select a payment method that is most convenient for you. They do take Mastercard and Visa in both credit and debit card forms. However, they do not accept Paypal, Neteller, Skrill or any other e-wallets. Players can also make deposits by cheque, wire transfer and bank draft.
In terms of their withdrawal processing times, Betmclean casino takes up to 8 working days to process these. This is a bit of a let down considering that players are more familiar with a maximum of 24 hours processing time. Adding to this, the verification process can increase the length of time it takes, especially if this is your first withdrawal.
They do have a €10.000 daily withdrawal limit, which can be circumvented by contacting their customer services team should you wish to withdraw more. This may come with additional information and verification requirements. Overall, as interesting, the limitations in terms of payment methods and long withdrawal times are worth considering before opening an account with Betmclean.
Responsible Gaming
Betmclean casino believes in responsible gambling, which is why they have implemented several different strategies to uphold this policy. Firstly, they have set up a dedicated customer service centre that offers a live chat feature, email response as well as a telephone line. Their website offers links to the essential gambling organisations that include GAMSTOP, Gambler Anonymous, Gamble Aware and the Dunlewey Services in Ireland. Other means of showing compliance to responsible gambling laws include the mention of setting limits and stick to them, limit the time you spend on gambling and only spend what you can afford.
They also offer all the more common assistive methods including self-exclusion and time-out and deposit limits. Additionally, Bemclean has a reality check feature on their website which allows players to set the amount of time that they would like to spend on the casino. Once this period has expired, they receive a notification reminding them to take a break. In addition to this, the casino has provided a checklist for identifying gambling addiction as well as resources for help with this problem.
Conclusion
Visit Betmclean casino for a gambling experience unlike any other. Having started as a brick and mortar casino, you have the reassurance that they truly are passionate about what they do. After moving over to an online platform in 2016, they have continued to grow from strength to strength and it is perhaps due to their beginnings and familiarity that players gravitate toward them. The fact that they cater to sports betting players through their live game betting, as well as virtual game betting, is another interesting appeal.
It is clear to see that they vary their sports betting offering by providing players with a wide variety of gaming options from some of the best casino game developers in the world. As a result, their games are modern, attractive and best of all, incredibly fun to play. Whether you like horse or hound racing and football or are interested in traditional casino games like Poker, Blackjack, or slots or you would like to test your skills in live casino games, they have an option that should appeal to you.
However, it is important to note that this online casino makes it rather difficult to find promotions and bonuses and the deposit and withdrawal methods are limited. Although this shouldn’t affect your gameplay it still does make you ponder.
Pros and Cons
Pros
Betmclean Review Book
- User-friendly website design
- Many different games to choose from
- No withdrawal limits
Betmclean Review Consumer Reports
Cons
Betmclean Review Magazine
- Bonuses are changed weekly and may not apply to casino games
- Greater casino focus on sports betting and not casino games
- Support is only available in English
- Very limited payment methods
- Withdrawal takes up to 8 working days